If you've previously purchased a SafeInCloud 1 license and need to restore it after reinstalling the app or switching devices, follow these steps:
- Select the correct version: If you previously used the Blue icon version, install SafeInCloud 2 (the current version with the yellow icon). If you used the Red icon version, install the Red icon version (SafeInCloud 1) to maintain your existing license.
- Ensure the same account: Make sure that you are logged in with the same app store account (Google Play, App Store, AppGallery, etc.) that was used to make the original purchase. The license is linked to the account from which the app was bought.
The app will recognize your existing license if you’re using the same account as the original purchase.
If you have SafeInCloud 2, the license works across both iOS and Android platforms. For restore license, follow these steps:
- Open SafeInCloud.
- Navigate to Settings > Premium > Choose subscription and tap on Restore Purchase.
- Fill email address which you linked the SafeInCloud 2 license.
- Restart app
The detailed process for restoring your license is described here.
About family license management:
To restore a family license, ensure that all family members are added via Settings > Premium > Manage Family. Each family member should log into the app using the same credentials used for the family group. Detailed information on family licenses for SafeInCloud 2 can be found here. In SafeInCloud 1 (with the Red icon), family access is also available - this version integrates with the app store’s family library to manage shared access directly through the app store.
License troubleshooting:
If the license does not restore automatically, send email to our support team at support@safe-in-cloud.com with:
- version of you app
- proof of purchase (e.g., GPA number for Google Play or a receipt from the App Store)
- screenshot of Premium section in app with filled email used to bind the license