FAQ

I forgot my password

In this article: What can be done if your forgot your password. Solution #1 If you can enter SafeInCloud with biometrics. Then go to the app’s Settings and set a new password via Change Password. Sync the data with the new password to a cloud. This will set the new password to the cloud database. If you cannot enter SafeInCloud on your other devices and computers, then do the following: - Enter any password 3 times; - Choose to delete the local database; - Restore your data from the cl...

How to restore data

In this article: How to restore your data on a phone and a computer. 1. Install SafeInCloud To restore your data on a new phone or computer, install the latest SafeInCloud version from https://www.safe-in-cloud.com/download Attention! When installing SafeInCloud on Android or iOS, install the same version that you’ve purchased originally: - Family Pro with a red app icon (purchased from the store); - Individual Pro with a blue app icon (purchased from inside the app). See more here: An...

How to fix cloud sync

In this article: How to setup the cloud synchronization with a cloud. Solution #1 If you have a problem with the cloud sync on some device or computer, try to - Check the Internet connection; - Open the app’s Cloud Sync settings; - Switch the cloud sync to None; - Restart the device (optional); - Switch it back to your cloud and reauthenticate. The problem might be on the cloud service’s side, then try again a few hours later. You may also try using another cloud instead. Tip: To g...

Pro & Premium

In this article: About app licenses and their validity across the platforms. App licenses SafeInCloud Password Manager has versions for four different platforms: Android, iOS, macOS, and Windows. These versions can be purchased on Google Play Store (https://play.google.com/store/apps/developer?id=SafeInCloud), Huawei App Gallery (https://appgallery8.huawei.com/#/app/C102180529), the App Store (https://apps.apple.com/us/developer/andrey-shcherbakov/id448876346), the Mac App Store (https://it...

I lost my phone

In this article: What can be done if you lost your phone. 1. Your data is safe Without the master password from SafeInCloud, no person can get access to your data. Your data is always encrypted with a strong 256-bit Advanced Encryption Standard (AES): on your devices and in a cloud. 2. Lock phone If you are worried about the data on your device, it’s possible to lock your device remotely if an appropriate function is enabled. Android: https://support.google.com/accounts/answer/6160491...

How to share data

In this article: How data can be shared between users. Within SafeInCloud the only option to share data between several users is to use the same account with full access to the whole database: all users can add, edit, or delete any data. It is recommended to create a separate cloud for this purpose (preferably to use Dropbox), so your data on the cloud, outside the database file, will not be shared by mistake. Everyone who should get access to the database has to config the same cloud ...

Security

In this article: Everything about the security of your data in SafeInCloud. Zero-knowledge security This means that neither the application developer nor anyone else knows anything about your data. Data location We have no servers. We do not store your data or your password. This means nothing can be hacked on our side. The data is always stored on your side: your devices, your computers and the cloud account of your choice. Data encryption SafeInCloud uses the industry-standard 2...

Cloud database location

In this article: Where the cloud database is located. The cloud synchronization stores your data in an encrypted and password protected file named SafeInCloud.db. This file is located in your own cloud account. SafeInCloud has no own servers and does not store your data. The location of this file depends on your cloud: Google Drive File location: /SafeInCloud.db Web address: https://drive.google.com Dropbox File location: /Apps/Safe In Cloud/SafeInCloud.db Web address: https://ww...

Suggestions

In this article: Most popular suggestions and features planned for the future development. Here is a list of features (in order of priority), planned for the future development. Note: We cannot provide ETA (estimated time of arrival) for any of these features. - Sync with iCloud: for iOS and Mac versions; - Support for OneDrive Business/365 accounts; - Change database location on Google Drive: option to move SafeInCloud database from the root of Google Drive to a subfolder; - Better passw...

Beta testing

In this article: How to take part in the public beta testing. If you want to try the newest features of SafeInCloud asap, then join our beta testing community. Android Family Pro owners: https://play.google.com/apps/testing/com.safeincloud Individual Pro owners: https://play.google.com/apps/testing/com.safeincloud.free iOS Family Pro owners: https://testflight.apple.com/join/CCU0zdKH Individual Pro owners: https://testflight.apple.com/join/zt2XM2Sp macOS You can download the l...