FAQ

I forgot my password

In this article: What can be done if your forgot your password. Solution #1 If you can enter SafeInCloud with biometrics. Then go to the app’s Settings and set a new password via Change Password. Sync the data with the new password to a cloud. This will set the new password to the cloud database. If you cannot enter SafeInCloud on your other devices and computers, then do the following: - Enter any password 3 times; - Choose to delete the local database; - Restore your data from the cl...

How to restore data

In this article: How to restore your data on a phone and a computer. 1. Install SafeInCloud To restore your data on a new phone or computer, install the latest SafeInCloud version from https://www.safe-in-cloud.com/download Attention! When installing SafeInCloud on Android or iOS, install the same version that you’ve purchased originally: - Family Pro with a red app icon (purchased from the store); - Individual Pro with a blue app icon (purchased from inside the app). See more here: An...

How to fix cloud sync

In this article: How to setup the cloud synchronization with a cloud. Solution #1 If you have a problem with the cloud sync on some device or computer, try to - Check the Internet connection; - Open the app’s Cloud Sync settings; - Switch the cloud sync to None; - Restart the device (optional); - Switch it back to your cloud and reauthenticate. The problem might be on the cloud service’s side, then try again a few hours later. You may also try using another cloud instead. Tip: To g...

Pro & Premium

In this article: About app licenses and their validity across the platforms. App licenses SafeInCloud Password Manager has versions for four different platforms: Android, iOS, macOS, and Windows. These versions can be purchased on Google Play Store (https://play.google.com/store/apps/developer?id=SafeInCloud), Huawei App Gallery (https://appgallery8.huawei.com/#/app/C102180529), the App Store (https://apps.apple.com/us/developer/andrey-shcherbakov/id448876346), the Mac App Store (https://it...

I lost my phone

In this article: What can be done if you lost your phone. 1. Your data is safe Without the master password from SafeInCloud, no person can get access to your data. Your data is always encrypted with a strong 256-bit Advanced Encryption Standard (AES): on your devices and in a cloud. 2. Lock phone If you are worried about the data on your device, it’s possible to lock your device remotely if an appropriate function is enabled. Android: https://support.google.com/accounts/answer/6160491...

How to share data

In this article: How data can be shared between users. Within SafeInCloud the only option to share data between several users is to use the same account with full access to the whole database: all users can add, edit, or delete any data. It is recommended to create a separate cloud account for this purpose (e.g. a free account on Dropbox). Everyone who should get access to the database has to config the same cloud account in SafeInCloud with the same password.

Security

In this article: Everything about the security of your data in SafeInCloud. Zero-knowledge security This means that neither the application developer nor anyone else knows anything about your data. Data location We have no servers. We do not store your data or your password. This means nothing can be hacked on our side. The data is always stored on your side: your devices, your computers and the cloud account of your choice. Data encryption SafeInCloud uses the industry-standard 2...

Cloud database location

In this article: Where the cloud database is located. The cloud synchronization stores your data in an encrypted and password protected file named SafeInCloud.db. This file is located in your own cloud account. SafeInCloud has no own servers and does not store your data. The location of this file depends on your cloud. It’s not possible to open the cloud database file directly (by clicking on it), because it’s encrypted. To access your data from a computer (Windows or Mac), install a free des...

Latest versions

In this article: What is the latest version of the app. Mobile platform Android: 21.1.10 Link to download (https://play.google.com/store/apps/developer?id=SafeInCloud) iOS: 21.1.6 Link to download (https://apps.apple.com/us/developer/andrey-shcherbakov/id448876346) Huawei(AppGallery): 21.1.9 Link to download (https://appgallery8.huawei.com/#/app/C102180529) Desktop Mac: 21.1.6 Link to download (https://itunes.apple.com/us/app/safeincloud-password-manager/id883070818?mt=12) Window...

Suggestions

In this article: Most popular suggestions and features planned for the future development. Here is a list of features (in order of priority), planned for the future development. Note: We cannot provide ETA (estimated time of arrival) for any of these features. - Autofill bank cards on Android; - Dark theme for Windows app - Integration with Pwned passwords: to notify about exposed passwords; - Better support for Chrome OS: mainly autofill in Chrome browser; - Support multiple databases: ...

One-time passwords

In this article: Setting and usage of one-time passwords. Nowadays, almost all website services support Two-factor authentication (2FA). Such authentication requires a user’s password plus a one-time password (6- or 8-digit secure code), which can be send to the user via a text message (SMS) or generated with a special authenticator application. SafeInCloud can be such an authenticator application, which generates one-time passwords. Create a new card with the Web account template or open some...

Beta testing

In this article: How to take part in the public beta testing. If you want to try the newest features of SafeInCloud asap, then join our beta testing community. Android Family Pro owners: https://play.google.com/apps/testing/com.safeincloud Individual Pro owners: https://play.google.com/apps/testing/com.safeincloud.free iOS Family Pro owners: https://testflight.apple.com/join/CCU0zdKH Individual Pro owners: https://testflight.apple.com/join/zt2XM2Sp macOS You can download the l...

Website icons

In this article: How to setting website favicon to the card. SafeInCloud can automatically download icons for your website-related cards. For this feature to work a card must have a Website field with some valid website address in it. Then SafeInCloud will try to download a favicon from this website address. You should also activate this function by selecting Settings > Preferences > Website icons > Use website icons. This option is activated by default. Note, that not all websi...

How to restore templates

In this article: How to restore templates. If you accidentally deleted the default templates, follow this procedure to restore them. On mobile: Switch to the Templates label in the main view and select Restore templates from the menu. On desktop: right-lick the Templates label and select Restore templates. There are 2 possible cases when restoring: - Templates were deleted from both: from Templates and Trash: In that case, default templates will be restored; - Templates were deleted fr...

What is the crack time for password

In this article: Password strength and its indication in SafeInCloud. SafeInCloud estimates the strength of your passwords. You can see it in the password strength indicator under each password field. The crack time is an estimation of the time needed for a hacker to guess (brute force) your password. SafeInCloud uses the Zxcvbn estimation algorithm developed at Dropbox: https://tech.dropbox.com/2012/04/zxcvbn-realistic-password-strength-estimation/ You can see all your cards with weak pas...

How to change SafeInCloud password

In this article: How to change master password. You can change your password via Settings > Change Password (On Desktop select Tools > Change password in the menu). Select this setting, then enter the current password to confirm your identity. Finally enter and confirm a new password. Tip: If you do not remember your current password, but can enter SafeInCloud with the Biometric login, then you will be able to set a new password using biometrics instead of entering the current password. ...

Cloud sync with NAS

In this article: How to setup NAS for cloud synchronization. Attention: This is a general instruction without a specific details, which can differ for different NAS models and manufacturers. You need to be a true power user to set all this up. If you are not, please use Dropbox or Google Drive for the cloud sync. First, enable WebDAV in Control Panel of your NAS. Refer to your NAS manufacturer manuals how to that. During this process you should set a Port Number for HTTP and HTTPS protocol...

Cloud sync with another cloud

In this article: How to use clouds that are not listed SafeInCloud allows to connect Network-attached storages (NAS) and other clouds, which support the WebDAV protocol. Go to Settings > Cloud Sync. Here is also an option called Another cloud (via WebDAV). Select a desired cloud account from the list or use the Custom option if your cloud is not listed. By selecting a pre-defined cloud common settings will be set automatically. You should fill the rest empty fields according to your p...

Password mismatch error

In this article: What to do if Passwords mismatch error appeared Passwords mismatch is a special kind of cloud sync problem. This happens, when the cloud and the local database have different passwords. For the cloud synchronization to work, you should config the same cloud account in all SafeInCloud instances installed on all your devices and computers. And all they should have the same password. To fix this issue manually set the same password for all SafeInCloud instances installed on all y...

Autofill attributes

In this article: Autofill attributes settings. The Autofill function requires a card to has correct autofill attributes. They are usually assigned automatically when the card is created, but you can check them by pressing the Autofill (Magic wand) icon (Desktop and Mobile versions) on the toolbar of the Edit Card window. Make sure that the card’s fields have correct autofill attributes: User name, Password, Website (for web resources), and Application (for apps). If on some websites you n...

How to rollback database

In this article: What can be done to rollback a database. Sometimes you might need to return the database to a point in time (e.g. a day or a month ago). You can do this on Google Drive and Dropbox (but not on OneDrive or iCloud). Attention! For Google Drive this method can be used only if Root folder selected in Database location settings - Turn off the cloud sync on all your devices and PCs - Go to Google Drive (https://drive.google.com/) or Dropbox (https://www.dropbox.com/home/Apps...